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Descartes ShipRush + XCover = Total Shipping Protection

The friction-free logistics insurance you’ve been waiting for is now available in your ShipRush account. Brought to you by our award-winning and patent-pending insurance technology partner, XCover.com.

ShipRush Total Shipping Protection Covers the Full Value of Your Goods, from $1 to $5000

ShipRush’s Total Shipping Protection provides your business with peace of mind insurance coverage that reimburses you for the full sale price (“Order Total”) up to $5,000 with zero deductible, plus return shipping and reshipping if your shipment is damaged, lost or stolen during transit. We also remove the need to process claims from a carrier for shipments under $100.

Coverage of full order value, plus return and reshipping costs

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No need to claim with carrier for shipments under $100

What is included in ShipRush’s Total Shipping Protection?

ShipRush’s Shipping Protection, protects your business if your parcels are damaged, lost or stolen.

The coverage has a high limit and protects your shipments if:

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They are stolen or lost in transit

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They are damaged in transit

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There are return shipping costs that you've incurred - We'll reimburse those costs

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There's re-shipping costs - We'II reimburse those costs if the re-shipment is made via ShipRush

ShipRush Total Shipping Protection

Learn more about ShipRush Order Value and how you can automate adding insurance for all your shipments in this help article.

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Who Is XCover?

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XCover’s parent company Cover Genius is an insurance technology firm that has won multiple awards within the retail and insurance industries for it’s claim handling technology.

It was ranked #1 in the Financial Times’ list of the fastest growing companies and counts eBay and Wayfair as partners.

Insurance policies are sold by cover Genius Insurance Services, LLC. The insurer for Total Shipping Protection is Starr Indemnity & Liability Company which holds an A.M. Best financial strength rating of “A” (Excellent).

How Claims Work

Your time is precious. We make sure you don’t have to spend it on lengthy claims processes. Our super-fast claims and instant payments mean you can get on with business.

Start Your Claim

Simply log in and start your claim with XCover. Most claims do not require documents or photos and are completed within 3 days. We’ll keep you informed along the way.

Collect Payment

Once approved, you’ll receive a text and email. Click the link,

fill in your bank details and XCover will issue the payment instantly. It may take 1-2 days to show in your account.

We’ve Got You Covered.

Save 20% and 20 Days

On average, Total Shipping Protection is 20% cheaper and 20 days faster than insurance from carriers.

Instant Payouts

XCover is a technology company. They instantly reimburse you for lost goods, reshipping & return shipping.

No Minimum Wait Times

XCover is a licensed shipping claim assessor. Investigation starts immediately and it doesn’t wait for carriers.

FAQs

HOW DO I ENABLE SHIPRUSH TOTAL SHIPPING PROTECTION OR MODIFY THE SETTINGS?

When you see a marketing message like this you can click the blue button to enable Total Shipping Protection.

Alternatively, go to your Default Settings and you’ll see either a checkbox to enable Total Shipping Protection or it will already be enabled. To enable it, check the box or to make changes, click “Edit”.

WHAT’S THE SHIPRUSH TOTAL SHIPPING PROTECTION PRICE?

Rates are shown in the Total Shipping Protection wording, available when you edit a shipment or when you set up Total Shipping Protection. With Total Shipping Protection enabled, your goods are protected for their Order Total, from $1 to $5,000, if they are lost, damaged or stolen.

HOW DO I MAKE A CLAIM?

To make a claim, visit the Total Shipping Protection page and follow these steps:

  1. Enter your Shipment Tracking number into the search box and click “Start new claim”. You will be redirected to our partner XCover.com
  2. Login to XCover.com with your ShipRush email address. If it’s your first time visiting, you’ll be prompted to login using your ShipRush email address and create a password.
  3. Enter the information to support your claim. The online claim form will guide you through this process.
  4. Once all information has been entered click “Submit”.

Alternatively, visit xcover.com/claim directly and follow these steps:

  1. Login to XCover.com with your ShipRush email address. If it’s your first time visiting, you’ll be prompted to login using your ShipRush email address and create a password.
  2. Enter the information to support your claim. The online claim form will guide you through this process.
  3. Once all information has been entered click “Submit”.

The dedicated claims team at XCover aims to complete 95% of claims within 3 days of claim lodgment. Once approved, XCover will send you an email and text message with a link to enter your bank details for payment.

WHAT IS INCLUDED AND EXCLUDED IN SHIPRUSH TOTAL SHIPPING PROTECTION?

Total Shipping Protection provides peace of mind insurance coverage that reimburses you for the full sale price (“Order Total”) up to $5,000 with zero deductible, plus return shipping and reshipping if your shipment is damaged, lost or stolen during transit.

With our insurance technology partner XCover.com, we built Total Shipping Protection in response to users who needed speedier resolution and certainty for small claims that were previously handled by carriers, and for larger claims where traditional parcel insurance providers wait for carriers to declare a loss before taking action, and who also require shippers to firstly make a claim from the carrier.

In summary, when your goods are lost, stolen or damaged, Total Shipping Protection:

  • Reimburses the Order Total (i.e. your sale price) for goods, starting from $1 and up to $5,000.
  • Reimburses your reshipping and return shipping costs
  • Resolves claims quickly and pays instantly without waiting for carriers to declare a loss or make a claim
  • Protects any shipment with any carrier (except firearms, perishables (except wine), pharmaceuticals, chemicals, cash, bullion, stones, securities, documents, contraband and any items that breach ShipRush terms – check the full list).

Total Shipping Protection is opted in – and can be controlled – via your Shipment Defaults.

HOW DOES TOTAL SHIPPING PROTECTION COMPARE TO INSURANCE FROM CARRIERS?

On average, ShipRush Total Shipping Protection is 20% cheaper and 20 days faster than standard insurance from carriers. Total Shipping Protection also provides coverage for the order total of your goods (i.e. your sale price) and it’s the first shipping protection globally that entirely removes carriers from the claims process. Claims are processed immediately and it also means you don’t need to make claims under $100 from the carrier, they are handled seamlessly by our partners at XCover.

Here’s a detailed comparison.

total shipping protection chart

 

† Carrier pricing based on published rates for US domestic and international shipping as at August 1st, 2020. Total Shipping Protection pricing based on the rate and dates shown in the terms of coverage displayed in your Shipment Defaults. Claims resolution data provided by Cover Genius as at September 3rd, 2020 (sample size = 100).

DECLARED VALUE COVERAGE IS NOW CALLED SHIPRUSH TOTAL SHIPPING PROTECTION

 Declared Value has been deprecated and superseded by ShipRush Total Shipping Protection which provides peace of mind insurance coverage that reimburses you for the full sale price (“Order Total”) up to $5,000 with zero deductible, plus return shipping and reshipping if your shipment is damaged, lost or stolen in transit.

ShipRush Total Shipping Protection is powered by our insurance technology partner XCover.com. As it is primary insurance, it pays instantly based on XCover’s technology which ensures 95% of claims are paid within 10 business days of shipping date (or 3 days of claim notification) without waiting for carriers to declare a loss and without a requirement that you make your initial claim via the carrier. Carriers also typically cover only the first $100 of your goods, based on the declared value only and the claims and reimbursement process takes +28 days*. Read more on the carrier’s optional insurance.

 

ShipRush Total Shipping Protection

Get shipping insurance that helps you ship with confidence

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