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Descartes ShipRush + XCover = Total Shipping Protection

The friction-free logistics insurance you’ve been waiting for is now available in your Descartes ShipRush account.

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ShipRush Total Shipping Protection Covers the Full Value of Your Goods, from $1 to $5000

ShipRush’s Total Shipping Protection provides your business with peace of mind insurance coverage that reimburses you for the full sale price (“Order Value”) up to $5,000 with zero deductible, plus return shipping and reshipping if your shipment is damaged, lost or stolen during transit. We also remove the need to process claims from a carrier for shipments under $100.

Coverage of full order value, plus return and reshipping costs

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No need to claim with carrier for shipments under $100

What is included in ShipRush’s Total Shipping Protection?

ShipRush’s Shipping Protection, protects your business if your parcels are damaged, lost or stolen.

The coverage has a high limit and protects your shipments if:

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They are stolen or lost in transit

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They are damaged in transit

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There are return shipping costs that you've incurred - We'll reimburse those costs

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There's re-shipping costs - We'II reimburse those costs if the re-shipment is made via ShipRush

ShipRush Total Shipping Protection

Learn more about ShipRush Order Value and how you can automate adding insurance for all your shipments in this help article.

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Who Is XCover?

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XCover’s parent company Cover Genius is an insurance technology firm that has won multiple awards within the retail and insurance industries for it’s claim handling technology.

It was ranked #1 in the Financial Times’ list of the fastest growing companies and counts eBay and Wayfair as partners.

Insurance policies are sold by cover Genius Insurance Services, LLC. The insurer for Total Shipping Protection is Starr Indemnity & Liability Company which holds an A.M. Best financial strength rating of “A” (Excellent).

How Claims Work

Your time is precious. We make sure you don’t have to spend it on lengthy claims processes. Our super-fast claims and instant payments mean you can get on with business.

Start Your Claim

Simply log in and start your claim with XCover. Most claims do not require documents or photos and are completed within 3 days. We’ll keep you informed along the way.

Collect Payment

Once approved, you’ll receive a text and email. Click the link,

fill in your bank details and XCover will issue the payment instantly. It may take 1-2 days to show in your account.

We’ve Got You Covered.

24/7 Customer Support

Available when you need us.

Easy Claims Process

Process your claims quickly and easily online.

Instant Payment

Forget the paperwork. File online and receive payments online.

FAQs

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How do I enable Shiprush Total Shipping Protection or modify the settings?

When you see this marketing message you can click the blue button to enable Total Shipping Protection.

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Alternatively, go to your Default Settings and you’ll see either a checkbox to enable Total Shipping Protection or it will already be enabled. To enable it, check the box or to make changes, click “Edit”.

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What’s the Shiprush Total Shipping Protection price?

Rates are shown in the Total Shipping Protection wording, available when you edit a shipment or when you set up Total Shipping Protection. With Total Shipping Protection is enabled, your goods are protected for their Order Value, from $1 to $5,000, if they are lost, damaged or stolen.

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How do I Make a Claim?

To make a claim, visit the “Shipped” page and follow these steps:To make a claim, visit the “Shipped” page and follow these steps:

  1. Click the relevant order link (ends with “-INS”) under the insurance column. You will be redirected to our partner XCover.com
  2. Login to XCover.com with your ShipRush email address. If it’s your first time visiting, you’ll be prompted to login using your ShipRush email address and create a password.
  3. Enter the information to support your claim. The online claim form will guide you through this process.
  4. Once all information has been entered click “Submit”.

Alternatively, visit xcover.com/claim directly and enter your policy reference number (ends with “-INS”). You can find it on the Shipped page.

  1. Login to XCover.com with your ShipRush email address and, if required, the policy reference number (ends with “-INS”). If it’s your first time visiting, you’ll be prompted to login using your ShipRush email address and create a password.
  2. Enter the information to support your claim. The online claim form will guide you through this process.
  3. Once all information has been entered click “Submit”.

The dedicated claims team at XCover aims to complete 95% of claims within 3 days of claim lodgment. Once approved, XCover will send you an email and text message with a link to enter your bank details for payment. 

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What is included and excluded in Shiprush Total Shipping Protection?

Total Shipping Protection provides peace of mind insurance coverage that reimburses you for the full sale price (“Order Value”) up to $5,000 with zero deductible, plus return shipping and reshipping if your shipment is damaged, lost or stolen during transit.

With our insurance technology partner XCover.com, we built Total Shipping Protection in response to users who needed speedier resolution and certainty for small claims that were previously handled by carriers, and for larger claims where traditional parcel insurance providers wait for carriers to declare a loss before taking action, and who also require shippers to firstly make a claim from the carrier.

In summary, when your goods are lost, stolen or damaged, Total Shipping Protection:

  • Reimburses the Order Value (i.e. your sale price) for goods, starting from $1 and up to $5,000.
  • Reimburses your reshipping and return shipping costs
  • Resolves claims quickly and pays instantly without waiting for carriers to declare a loss or make a claim
  • Protects any shipment with any carrier (except firearms, perishables (except wine), pharmaceuticals, chemicals, cash, bullion, stones, securities, documents, contraband and any items that breach ShipRush terms – check the full list).
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How does Total Shipping Protection compare to insurance from carriers?

On average, ShipRush Total Shipping Protection is 20% cheaper and 20 days faster than standard insurance from carriers. Total Shipping Protection also provides coverage for the total order value of your goods (i.e. your sale price) and it’s the first shipping protection globally that entirely removes carriers from the claims process. Claims are processed immediately and it also means you don’t need to make claims under $100 from the carrier, they are handled seamlessly by our partners at XCover.

Here’s a detailed comparison.

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† Carrier pricing based on published rates for US domestic and international shipping as at August 1st, 2020. Total Shipping Protection pricing based on the rate and dates shown in the terms of coverage displayed in your default settings. Claims resolution data provided by Cover Genius as at September 3rd, 2020 (sample size = 100).

ShipRush Total Shipping Protection

Get shipping insurance that helps you ship with confidence

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