Ship Smarter

Total Shipping Protection

ShipRush + XCover

The friction-free logistics insurance you’ve been waiting for is now available in your ShipRush account. Brought to you by our award-winning and patent-pending insurance technology partner, XCover.com.

xcover.com

ShipRush Total Shipping Protection (TSP) Covers the Full Value of Your Goods, from $1 to $10,000

ShipRush’s TSP provides your business with peace of mind insurance coverage that reimburses you for the full sale price (“Order Total”) up to $10,000 with zero deductible, plus return shipping and reshipping if your shipment is damaged, lost or stolen during transit. We also remove the need to process claims from a carrier for shipments under $100.

How Claims work with XCover

upload docs

Gather your
documents

Most claims need supporting
documents, so having these ready
will make for a faster process.
submit claim

Submit your claim
directly in ShipRush

To start your claim with XCover,
simply log in and enter your claim details.
We’ll keep you informed along the way.

get paid

Collect Your
Payment

Once approved, you’ll receive a text and email.
Click the link, fill in your bank details and XCover
will issue the payment instantly. It may take 1-2
days to show in your account.

Who is XCover?

XCover’s parent company Cover Genius is an insurance technology firm that has won multiple awards within the retail and insurance industries for it’s claim handling technology.

It was ranked #1 in the Financial Times’ list of the fastest growing companies and counts eBay and Wayfair as partners.

Insurance policies are sold by cover Genius Insurance Services, LLC. The insurer for Total Shipping Protection is Starr Indemnity & Liability Company which holds an A.M. Best financial strength rating of “A” (Excellent).

Total Shipping Protection Explained

Learn more about how ShipRush’s and XCover’s Total Shipping Protection protects your business if your parcels are damaged, lost or stolen and learn how you can automate adding insurance for all your shipments in this help article.

capabilities

We’ve Got You Covered

Save 20% and 20 Days—On average, Total Shipping Protection is 20% cheaper and 20 days faster than insurance from carriers.

Instant Payouts— XCover is a technology company. They instantly reimburse you for lost goods, reshipping & return shipping.

No Minimum Wait Times— XCover is a licensed shipping claim assessor. Investigation starts immediately and it doesn’t wait for carriers.

Frequently Asked Questions

How do I enable ShipRush Total Shipping Protection or modify the settings?

When you see a marketing message like this you can click the blue button to enable Total Shipping Protection.

Alternatively, go to your Default Settings and you’ll see either a checkbox to enable Total Shipping Protection or it will already be enabled. To enable it, check the box or to make changes, click “Edit”.

What's the ShipRush Total Shipping Protection Price?

Rates are shown in the Total Shipping Protection wording, available when you edit a shipment or when you set up Total Shipping Protection. With Total Shipping Protection enabled, your goods are protected for their Order Total, from $1 to $10,000, if they are lost, damaged or stolen.

How do I make a claim?

To make a claim, visit the Total Shipping Protection page and follow these steps:

  1. Enter your Shipment Tracking number into the search box and click “Start new claim”. You will be redirected to our partner XCover.com
  2. Login to XCover.com with your ShipRush email address. If it’s your first time visiting, you’ll be prompted to login using your ShipRush email address and create a password.
  3. Enter the information to support your claim. The online claim form will guide you through this process.
  4. Once all information has been entered click “Submit”.

Alternatively, visit xcover.com/claim directly and follow these steps:

  1. Login to XCover.com with your ShipRush email address. If it’s your first time visiting, you’ll be prompted to login using your ShipRush email address and create a password.
  2. Enter the information to support your claim. The online claim form will guide you through this process.
  3. Once all information has been entered click “Submit”.

The dedicated claims team at XCover aims to complete 95% of claims within 3 days of claim lodgment. Once approved, XCover will send you an email and text message with a link to enter your bank details for payment.

What is included and excluded in ShipRush Total Shipping Protection?

Total Shipping Protection provides peace of mind insurance coverage that reimburses you for the full sale price (“Order Total”) up to $10,000 with zero deductible, plus return shipping and reshipping if your shipment is damaged, lost or stolen during transit.

With our insurance technology partner XCover.com, we built Total Shipping Protection in response to users who needed speedier resolution and certainty for small claims that were previously handled by carriers, and for larger claims where traditional parcel insurance providers wait for carriers to declare a loss before taking action, and who also require shippers to firstly make a claim from the carrier.

In summary, when your goods are lost, stolen or damaged, Total Shipping Protection:

  • Reimburses the Order Total (i.e. your sale price) for goods, starting from $1 and up to $10,000.
  • Reimburses your reshipping and return shipping costs
  • Resolves claims quickly and pays instantly without waiting for carriers to declare a loss or make a claim
  • Protects any shipment with any carrier (except firearms, perishables (except wine), pharmaceuticals, chemicals, cash, bullion, stones, securities, documents, contraband and any items that breach ShipRush terms – check the full list).

Total Shipping Protection is opted in – and can be controlled – via your Shipment Defaults.

What items cannot be insured?

You’re not covered:

  • If you provided inaccurate, dishonest or misleading information to us or our partner.
  • If your goods are damaged prior to the commencement of the transit of the parcel.
  • If your goods are lost, damaged or stolen after they have been delivered to the delivery address, including where the recipient has given an authority to leave the parcel unattended.
  • For any duties or taxes applied to the cost of “return shipping” or “re-shipping” stolen, lost or damaged parcels.
  • For costs resulting from the goods being ineligible for shipping according to the terms and conditions of our partner.
  • For claims when your parcel is lost because an incorrect address has been entered for the intended recipient.
  • For claims from illegality (such as shipping illegal or contraband goods).
  • For claims caused by the parcel(s) being delayed.
  • For claims resulting in loss in weight or volume, or wear and tear of the parcel(s).
  • For claims caused by or arises in any way from information technology or electronic risks.
  • For claims caused by or arises in any way from insufficiency or unsuitability of packing of the goods.
  • For claims caused by mechanical, electrical and/or electronic breakdown, failure and/or derangement of the goods unless there is evidence that a loss to the parcel(s) occurred during the transit.
  • For any goods listed below:
    • Antiques, Artwork and Jewelry
    • Arms, Ammunition, Military Equipment and any similar goods which should properly be subject to the Export Control Order 2008.
    • Automobiles and Motorcycles.
    • Bonds, Deeds, Manuscripts, Securities and Plans.
    • Bulk and Break Bulk Cargoes.
    • Bullion.
    • Cash and Credit Cards.
    • Cigars, Cigarettes, Tobacco and Tobacco Products.
    • Computer Chips, CPUs and Circuit Boards.
    • Furs, Skins and Hides.
    • Glassware, Ceramics, Marble and similar fragile goods.
    • Hazardous, Restricted or Controlled Goods.
    • LCD monitors or screens, televisions (including LCD, plasma, CRT, projection, and similar),
    • Livestock, Plants and Animals.
    • Perishable Foodstuffs and other temperature sensitive goods.
    • Precious Metals and Stones.
    • Stamps and Treasury Notes.
  • For claims caused by:
    1. War, civil war, revolution, rebellion, insurrection
    2. Civil strife arising from (1) above
    3. Hostile act by or against a belligerent power
    4. Capture, seizure, arrest, restraint or detainment arising from (1, 2 or 3) above
    5. Derelict mines, torpedoes, bombs or other derelict weapons of war.
  • For claims caused by or arises in any way from:
    • Ionising radiation from or contamination by radioactivity from any nuclear fuel or from any nuclear waste or from the combustion of nuclear fuel
    • Any weapon or device employing atomic or nuclear fission and/or fusion or other like reaction or radioactive force or matter
    • The radioactive, toxic, explosive or other hazardous or contaminating properties of any:
      • Nuclear installation, reactor or other nuclear assembly or nuclear component thereof
      • Radioactive matter but not to radioactive isotopes, other than nuclear fuel, when such isotopes are being prepared, carried, stored, or used for commercial, agricultural, medical, scientific or other similar peaceful purposes
    • Any chemical, biological, bio-chemical or electromagnetic weapon.
How does Total Shipping Protection compare to insurance from Carriers?

On average, ShipRush Total Shipping Protection is 20% cheaper and 20 days faster than standard insurance from carriers. Total Shipping Protection also provides coverage for the order total of your goods (i.e. your sale price) and it’s the first shipping protection globally that entirely removes carriers from the claims process. Claims are processed immediately and it also means you don’t need to make claims under $100 from the carrier, they are handled seamlessly by our partners at XCover.

Here’s a detailed comparison.

total shipping protection chart

 

† Carrier pricing based on published rates for US domestic and international shipping as at August 1st, 2020. Total Shipping Protection pricing based on the rate and dates shown in the terms of coverage displayed in your Shipment Defaults. Claims resolution data provided by Cover Genius as at September 3rd, 2020 (sample size = 100).

Declared Value Coverage is now called ShipRush Total Shipping Protection

Declared Value has been deprecated and superseded by ShipRush Total Shipping Protection which provides peace of mind insurance coverage that reimburses you for the full sale price (“Order Total”) up to $10,000 with zero deductible, plus return shipping and reshipping if your shipment is damaged, lost or stolen in transit.

ShipRush Total Shipping Protection is powered by our insurance technology partner XCover.com. As it is primary insurance, it pays instantly based on XCover’s technology which ensures 95% of claims are paid within 10 business days of shipping date (or 3 days of claim notification) without waiting for carriers to declare a loss and without a requirement that you make your initial claim via the carrier. Carriers also typically cover only the first $100 of your goods, based on the declared value only and the claims and reimbursement process takes +28 days*. Read more on the carrier’s optional insurance.

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