Great, you have Total Shipping Protection–your shipments are protected!

You’ve taken the right step of opting into ShipRush Total Shipping Protection from XCover. With your shipments insured for damage, loss or theft, you can rest easy knowing you don’t have to pay out of pocket for expensive shipping issues.

According to the New York Times, around the country, more than 1.7 million packages are stolen or go missing every day, adding up to more than $25 million in lost goods and services. So, congrats–you’ve made a smart choice opting in.

Fingers crossed, you’ll never have to use it, but if you do, how does it work? Let’s go over what you should do if something does go wrong with a shipment.

First, assess

A lot of things can go wrong when shipping. A shipment can get lost into the abyss of the Atlantic, damaged in a freak fire or get package-napped by curious neighborhood kids.

Good news is that is exactly what you’re covered for. ShipRush Total Shipping Protection from XCover includes both Total Parcel Protect and LTL Protect and covers you for theft, loss or damage during transit.

So, if you’ve enabled TSP, both your parcel and LTL shipments are covered. If your claim is approved, you’ll be reimbursed for the order total (your sale price and shipping charge).

If something does go wrong, the first thing you want to do is assess the situation. Find out what happened, when and where if possible. Essentially, the more information you can gather about the situation, the simpler and speedier the claims process will be.

The best part about TSP, is that claim processing is quicker than traditional carrier insurance because your claim is handled end-to-end by XCover.

Next, file a claim

With ShipRush Total Shipping Protection from XCover filing a claim is a straightforward, pain-free process, and it’s 100% digital.

A leader in insurance, XCover has been road tested by some of the top names in the industry. XCover is available globally on Amazon, eBay, Wayfair and many more. With an industry-leading NPS of +65‡, their ranked #1 on TrustPilot and have an impressive 4.7 stars from thousands of reviewers.

They make it super easy to file a claim–it’s just one step: filing a claim.

There is no need to file an additional claim with your carrier, just one with XCover. Once a claim is filed and all the supporting documents are submitted, XCover aims to complete 95% of claims within 3 days of claim filing.

The final step

The final step is the easiest-this is the review process. If your claim requires more information, XCover will contact you. If your claim is approved, XCover pays out instantly. It’s that simple.

If you don’t have insurance, you may be risking losing money if a shipment doesn’t arrive safely to its final destination. To include TSP with your shipments, just let your ShipRush sales representative now you’d like to get started.


‡ The score includes any type of claim and claim outcome across our partner network except for those partners with less than 30 claims and those not assessed by Cover Genius.

† Cost savings are based on a comparison of all Cover Genius shipping protection versus published carrier rates for Fedex, UPS, DHL, USPS, UPS, Old Dominion, DHL, XPO Logistics, Estes Express Lines, YRC and TForce Freight as at June 27, 2022. Time savings are based on average resolution times (i.e. the duration from initial filing to completed payment) for all XCover shipping protection claims as at May 31, 2022 (sample size = 868)