Shipping doesn’t always go smoothly.
From missing LTLs to damaged packages, shipping isn’t usually the first thing you think about but it’s one of the most important business processes you should be paying attention to. With all the issues customers can run into, getting it right can go a long way. In fact, customers demand their products be reliably delivered. PwC’s June 2021 Global Consumer Insights Survey showed that 46% of customers ranked reliability (the brand delivering what they expect) among the top attributes influencing their likelihood of remaining loyal to a brand. It’s why ShipRush has partnered with XCover–to ensure shipping (roadblocks and all) always goes smoothly.
What’s Total Shipping Protection?
Total Shipping Protection insures your ShipRush shipments. It’s created by XCover, a leading insurance technology provider whose end-to-end solution has reduced claims time for ShipRush merchants from 20 days to 1, leading to several industry awards.† TSP protects both parcel and LTL shipments with Total Parcel Protect and LTL Protect, respectively. When TSP is enabled for your shipments, your parcel and LTL shipments are protected for damage, loss and theft and you’re reimbursed for the Order Total (your sale price and shipping charge).
Claims handled end-to-end
One of the features that makes an insurance carrier like XCover so unique is their award-winning, end-to-end claims handling. Unlike traditional carriers, XCover reviews your claim quickly, uses easy to understand language and pays out approved claims instantly, creating a frictionless, more efficient claims process. XCovers’ award-winning claims handling service means you can rest easy knowing your experience is at the forefront. With a claims experience that is extra speedy and reliable, you’ll be impressed and your customers will love having protection for their shipments.
Claim payouts, instantly!
So how quick are we talking? Compared to traditional carriers that can take over 20 days to complete a claim, XCover’s end-to-end claims handling process aims to complete 95% of claims within 3 days of claim filing. Payouts are quick, too. If a claim is approved, XCover completes claim payouts instantly! Although it may take a few days for a card issuer to process the payout, knowing that you don’t have to wait for insurance to pay you is refreshing. That means once you file a claim, it’s reviewed and paid out quicker than it takes carriers to just review a claim.
Trusted Globally
Another reason we’re excited for TSP from XCover is XCover itself. A leader in insurance, XCover has been road tested by some of the top names in the industry. XCover is available globally on Amazon, eBay, Wayfair and many more. With an industry-leading NPS of +65‡, their ranked #1 on TrustPilot and have an impressive 4.7 stars from thousands of reviewers.
20% Less & 20 Days faster
All of this— their end-to-end claims handling with a high-rated experience—makes ShipRush Total Shipping Protection from XCover the best choice for merchants like you. Your protection is 20% less and claims are handled 20 days faster than traditional carrier insurance† . On average, other carriers may charge $2 per parcel. ShipRush Total Shipping Protection starts at just $1 per parcel. And claims are completed quickly. Traditional carriers can take weeks to complete their review of a claim and additional days to payout approved claims. Like we mentioned previously, XCover aims to complete claims within 3 days of filing and pays out instantly.
Protection for your shipments made easy
We’ve made enabling ShipRush Total Shipping Protection as easy as saying “yes”. TSP gives you peace of mind knowing your shipments are protected all for less. To include TSP with your shipments, just let your ShipRush sales representative now you’d like to get started.
‡ The score includes any type of claim and claim outcome across our partner network except for those partners with less than 30 claims and those not assessed by Cover Genius.
† Cost savings are based on a comparison of all Cover Genius shipping protection versus published carrier rates for Fedex, UPS, DHL, USPS, UPS, Old Dominion, DHL, XPO Logistics, Estes Express Lines, YRC and TForce Freight as at June 27, 2022. Time savings are based on average resolution times (i.e. the duration from initial filing to completed payment) for all XCover shipping protection claims as at May 31, 2022 (sample size = 868)