Shipping Problems = Lost Customers
From missing LTLs to damaged packages, shipping is a critical and risky business process that deserves immediate attention. With everything that could go wrong, getting shipping right goes a long way toward customer satisfaction. Customers demand that their products be reliably delivered. According to Descartes’ annual consumer sentiment study, “More than four out of five people ages 18-25 have had a delivery problem in the last three months…21% [of them] did not order from the retailer again.” That’s why Descartes ShipRush partnered with XCover to provide exceptional shipping insurance coverage for ShipRush customers.
What’s Total Shipping Protection?
Total Shipping Protection (TSP) is shipping insurance available within ShipRush. Offered by XCover, a leading insurance technology provider, this end-to-end solution has reduced claims time for ShipRush merchants from 20 days to one, leading to several industry awards.† TSP includes Total Parcel Protect and LTL Protect. When TSP is enabled for shipments, parcel, and LTL shipments are protected from damage, loss, and theft, and qualifying claims are reimbursed for the Order Total (your sale price and shipping charge).
Benefits of ShipRush Total Shipping Protection
End-to-End Claims Handling
One feature that makes an insurance carrier like XCover so unique is its best-in-class end-to-end claims handling. Unlike traditional carriers, XCover reviews your claim quickly, uses easy-to-understand language, and pays out approved claims instantly, creating a frictionless, more efficient claims process. XCover’s award-winning claims handling service means you can rest easy knowing your experience is at the forefront. With a more speedy and reliable claims experience, you’ll be impressed, and your customers will love having protection for their shipments.
Instant Claims Payouts
So how quickly are we talking? Compared to traditional carriers, which can take over 20 days to complete a claim, XCover’s end-to-end claims handling process aims to complete 95% of claims within three days of claim filing, which is 20 days faster than traditional carrier insurance†. Payouts are quick, too. If a claim is approved, XCover completes claim payouts instantly! Although it may take a few days for a card issuer to process the payout, knowing that you don’t have to wait for insurance to pay you is comforting. That means once you file a claim, it’s reviewed and paid out quicker than it takes carriers to review a claim.
Trusted Globally
Another reason we’re excited about TSP from XCover is XCover itself. A leader in insurance, XCover has been road-tested by some of the top names in the ecommerce industry. XCover is available globally on Amazon, eBay, Wayfair, and many more ecommerce marketplaces. They’re ranked #1 on TrustPilot and have an impressive 4.7 stars from over 13,000 reviews.
No Minimum Amount
All of this—end-to-end claims handling with high-rated customer experience—makes ShipRush Total Shipping Protection from XCover the best choice for merchants like you. Your protection has no minimum amount, unlike carrier insurance with flat rates. For example, one leading carrier charges a minimum amount of $10 to insure a parcel with a declared value of $105. In contrast, ShipRush Total Shipping Protection only charges 1.25% of the declared value of items insured, and insurance for a $105 parcel costs $1.31.
Shipping Insurance Made Easy
We’ve made enabling ShipRush Total Shipping Protection as easy as saying “yes.” TSP gives you peace of mind knowing your shipments are protected all for less. Enable Total Shipping Protection in your ShipRush account settings to include TSP with your shipments.
† Cost savings are based on a comparison of all Cover Genius shipping protection versus published carrier rates for FedEx, UPS, DHL, USPS, UPS, Old Dominion, DHL, XPO Logistics, Estes Express Lines, YRC, and TForce Freight as of June 27, 2022. Time savings are based on average resolution times (i.e., the duration from initial filing to completed payment) for all XCover shipping protection claims as of May 31, 2022 (sample size = 868)