You can enable Total Shipping Protection in your default settings within Descartes ShipRush. You’ll see either a checkbox to enable Total Shipping Protection or it will already be enabled. To enable it, check the box or to make changes, then click “Edit”.

The XCover claims process is quick and hassle-free, with payment or reimbursement for approved parcel claims processed instantly. Their dedicated team aims to complete 95% of claims within 3 days of filing a parcel claim. To make a claim, visit the Total Shipping Protection page and follow these steps:

1. Enter your Shipment Tracking number into the search box and click “Start new claim”. You will be redirected to our partner XCover.
2. Log in to XCover using your ShipRush email address. If it’s your first time visiting, you’ll be prompted to log in using your ShipRush email address and create a password.
3. Enter the information to support your claim. The online claim form will guide you through this process.
4. Once all information has been entered, click “Submit”.
5. Alternatively, you can start a claim on com/claim.

Depending on your item, Parcel Protection provides coverage for items that are lost, damaged, or stolen in transit or for parcels that go missing immediately after delivery.

Total Shipping Protection covers the full item sale price plus the original shipping cost, up to the amount specified in your policy wording (up to $10,000 for parcels and $100,000 for LTL). Protection also covers return shipping costs for damaged parcels and re-shipping costs for stolen, lost or damaged parcels.

Protection doesn’t extend to goods that are damaged before shipment, or any duties or taxes applied to the cost of return shipping or re-shipping stolen, lost or damaged parcels. Depending on your protection, certain goods are also excluded.

Parcel Protect does not cover following goods:
● Animals.
● Antiques.
● Arms, ammunition, military equipment or any similar items subject to the Arms Export
Control Act.
● Artwork.
● Automobiles, motorcycles or other motorized vehicles.
● Bulk and Break Bulk Cargoes.
● Bullion.
● Cannabis and related products, whether natural or synthetic, including but not limited
to hash, hemp, edibles, or items containing Tetrahydrocannabinol (THC).
● Cash.
● Cigars, cigarettes, tobacco or tobacco products.
● Computer chips, hard drives, CPUs or circuit boards.
● Credit cards.
● Documents of any nature, including without limitation bonds, deeds, manuscripts,
securities or plans.
● Furs, skins or hides.
● Hazardous, restricted or controlled items.
● Perishable foodstuffs and other temperature sensitive items.
● Plants.
● Precious metals or stones.
● Stamps; and
● Treasury notes

LTL Protect does not cover the following commodities:
● Bank Notes
● Blood/Blood Products
● Cannabis and related products, whether natural or synthetic, including but not limited
to hash, hemp, edibles, or items containing Tetrahydrocannabinol (THC).
● Currency
● Dangerous Goods, Hazardous Materials – Red Label
● Frozen foods
● Gems & Precious Stones
● Gold & Bullion
● Household Goods & Personal Effects
● Narcotics
● Nuclear Fuels
● Precious Metals
● Securities, Monies
● Server Racks
● Silver Items
● Tobacco Products/Cigarettes

Please review the policy wording for additional terms, conditions, and exclusions.

On average, ShipRush Total Shipping Protection is 20% cheaper and 20 days faster than standard insurance from carriers†. Total Shipping Protection also provides coverage for the order total of your goods (i.e. your sale price) and it’s the first shipping protection globally that entirely removes carriers from the claims process. Claims are processed immediately and it also means you don’t need to make claims under $100 from the carrier, they are handled seamlessly by our partners at XCover.

Here’s a detailed comparison.

† Cost savings are based on a comparison of all Cover Genius shipping protection versus published carrier rates for Fedex, UPS, DHL, USPS, UPS, Old Dominion, DHL, XPO Logistics, Estes Express Lines, YRC and TForce Freight as at June 27, 2022. Time savings are based on average resolution times (i.e. the duration from initial filing to completed payment) for all XCover shipping protection claims as at May 31, 2022 (sample size = 868) compared with the industry average time including payment settlement (min. 6 days) and period to acknowledge a filed claim. Select carriers are displayed above.