Simplify, Scale, and Save Time
Key Takeaways
- Multichannel order management and shipping becomes easier when all orders, labels, and tracking updates flow through one central system.
- Automating repetitive shipping tasks reduces manual work, cuts errors, and keeps customers informed without extra effort.
- A multi-carrier platform like Descartes ShipRush helps small ecommerce teams scale without adding headcount by consolidating channels, rate shopping, and speeding up fulfillment.
Running a small ecommerce business across multiple sales channels? You’re not alone, and you’re likely not new to the chaos. Managing orders and shipping across marketplaces, your website, and social platforms is no joke!
What starts as a growth opportunity can quickly become a logistical headache: toggling between screens and platforms, manually entering customer info, and copy-pasting tracking numbers.
That’s where multichannel order management with Descartes ShipRush comes in.
What is multichannel order management?
Multichannel order management is the activity of receiving, organizing, prioritizing, fulfilling, and tracking ecommerce orders across multiple sales channels. You can do these activities on each sales channel’s native platform, or you can centralize all orders and related processes using order management software.
What is order management software?
At its core, order management software centralizes your multichannel orders, managing all fulfillment and shipping workflows in one place. Instead of jumping between multiple platforms such as Amazon, Shopify, eBay, and WooCommerce to view and process orders, order management software gives you a unified view to manage:
- Incoming orders
- Fulfillment workflows
- Shipping label creation
- Customer notifications
Without this centralization, mistakes often multiply. Businesses that manually manage orders on multiple platforms frequently run into missed orders, mis-ships, and late deliveries. This results in wasted time, higher operational costs, and unhappy customers.
More channels, more problems
Let’s talk about disconnected systems and manual work. When you’re selling on three, five, or even ten different channels, the gaps between systems eventually start to show:
- Order info is scattered. You’re downloading CSV files from Amazon while fulfilling Shopify orders in a separate browser tab.
- Shipping is slow and repetitive. You’re typing addresses manually, re-entering weights, selecting service levels, and bouncing between carrier portals.
- Customers are left in the dark. Tracking numbers don’t go out on time. Or worse, they don’t get sent at all. “Where’s my order?”
Does this sound familiar? Many small business owners often end up hiring more workers to keep up with fulfillment, even when order volumes don’t justify the cost. Thankfully, there’s a better way to handle multichannel orders and shipping without increasing headcount.
ShipRush multichannel order management and shipping software
Descartes ShipRush is a multi-carrier shipping platform built to solve order management and shipping problems for multichannel sellers.
With ShipRush, you can:
See all your orders in one place
Connect all your sales channels, such as Shopify, Amazon, Walmart, eBay, BigCommerce, and more. You can manage all orders from a single, easy-to-use dashboard.
Create discounted labels fast
Batch print discounted shipping labels for USPS, UPS, and FedEx. ShipRush has pre-built integrations for 20+ carriers. No more copying and pasting addresses.
Automate tracking and status updates
ShipRush automatically updates your sales channels and customers with tracking numbers as soon as orders are shipped.
Get rate shopping built in
Find the lowest shipping cost in real-time, across carriers. You can even automate rate shopping and service level selection to always choose the best shipping option.
Scale without headcount
ShipRush is like having an extra employee without the overhead. As your business grows, your order volume can double or triple without adding manual work.
Achieving real results with ShipRush
Business leaders using ShipRush report:
- 40-50% greater labor efficiency – BW Retail Solutions
- 80% increased fulfillment efficiency – Blue Sky Distribution
- +95% order fulfillment accuracy – State & Liberty
- Gained 1.5 hours of productive time per day – eCard Systems
One multichannel seller put it best: “I wish I’d had Descartes ShipRush from day one, as soon as I started selling on the Internet. We went from shipping 150 packages per day to 150 per hour. That is how much time we saved with ShipRush.” – McCombs Supply Co.
Manage orders and ship smart with Descartes
If you’re managing orders and shipping across multiple sales channels, Descartes ShipRush can help you turn a messy, manual process into a smooth, scalable operation.
Ready to save time, reduce errors, and simplify fulfillment? Start your free trial of Descartes ShipRush today.
What about multichannel inventory, listing, and warehouse management?
If your business also faces challenges with overselling, poor inventory visibility, updating listings on multiple channels, and slow, error-prone picking, Descartes can help. We offer much more than just multichannel shipping software.
Descartes Ecommerce solutions include inventory management, multichannel listing and catalog management, warehouse management, purchasing, and more shipping software options. We also have an all-in-one ecommerce operations platform that does all of these. Ready to explore your options?
Multichannel order management and shipping FAQs
Most sellers reach a tipping point when manual steps slow down fulfillment or create recurring mistakes. If you’re losing time switching between platforms or struggling during busy periods, a centralized system can help bring control back to your workflow.
It’s designed for both. Smaller teams benefit from automation because it removes repetitive tasks, while higher-volume sellers rely on speed and accuracy. The right software scales with you, not the other way around.
Prioritize ease of use, dependable integrations, automated tracking, fast label generation, and access to multiple carriers. These elements help you stay efficient as your business grows across sales channels.
Yes. Centralized tracking and consistent notifications help customers stay informed. This often leads to lower “Where is my order?” inquiries and smoother post-purchase experiences. Plus, the software virtually eliminates manual errors and mis-ships.
Most sellers can connect multiple sales channels and begin processing orders in less than 30 minutes. Setup time depends on how many platforms and carriers you use, but the process is usually straightforward and requires minimal disruption to existing operations.
