Can’t find the answer to your questions in Product Documentation or the Community Forums? Give us a call!
Support for non-paid Licenses: Support is typically free for non-paid licenses. Please give us a call at (206)812-7874, Monday through Friday, 8:30-5:00 PST. We can also be reached by email at Info@ShipRush.com, or on our Live Chat Platform.
Initial Installation Phone Support for Paid Licenses: Paid versions of ShipRush include 3 installation related phone support incidents during the first 30 days after initial purchase. This phone support is for first-time software installation and does not cover system failures, system moves or system configuration changes. ShipRush support can always be contacted via email, chat and forum. By phone, ShipRush support is here to help on a pay-per-call basis. Contact ShipRush Customer Service at (206) 812-7874. Paid and no-charge phone support incidents have a half-hour cap (unless otherwise noted). Network problems, data corruption, and other system issues may require more time. The technician may ask you to open a additional incidents if more time is required.
Remote Access May Be Required: Particularly when anomalous issues arise, ShipRush technicians may require remote access to your PC. This is done using a ShipRush-provided system, at no cost to you (other than your regular internet access). When remote access is performed, you can watch everything the technician does, and can disconnect the ShipRush technician at any time. If the ShipRush technician requires remote access and it is not possible (due to customer company policy, or problematic internet access at your site, for example), ShipRush may not be able to render assistance.
Subscription Software: Paid versions of ShipRush are licensed on an annual subscription (aka 'activation') basis. Initial purchase activates the product for a year, and renewal is required for continued operation. Subscription software includes all updates, upgrades and hotfixes released during the activation period.
Developer Support: Several products are for a developer audience. Support for ShipRush SQL is available on the relevant support forum. The ShipRush SDK and Web Developer Kit are supported on private support forums.
Forum Support: ShipRush's technical support forums are a great way to interact with the ShipRush support team. Forum support is included at no charge. Critical issues (system down conditions, and time sensitive inquiries) should be made by phone, not on the forums.