Customer support on your terms!
We offer free customer support for ShipRush by phone, live chat, and email. Our customer service team is happy to answer all your ShipRush-related questions. Self-help is available in our community forums and knowledge base.
- Phone Support: 8:30am – 5:00pm (Pacific Time), Monday through Friday – 206.812.7874
- Live Chat Support: 5:00am – 5:00pm (Pacific Time), Monday through Friday
- Email Support: firstname.lastname@example.org – We will typically respond within 2 hours on normal business days
In addition to support for ShipRush, we also provide:
Remote Access May Be Required
ShipRush technicians may require remote access to your computer, particularly when difficult or unusual issues arise. This is done using a ShipRush-provided access tool. Remote support is available for $95 per computer, per session, though this may be waived at the technician’s discretion.
When remote access is performed, you can watch everything the technician does, and can disconnect the ShipRush technician at any time. If the ShipRush technician requires remote access and it is not possible (due to customer company policy, or problematic internet access at your site, for example), ShipRush may not be able to render assistance.